Terms of service

Last updated 13 November 2026. These are summary terms; each client also signs a written agreement, which takes priority.

Who we are

Ashby Social Co. is a trading name of Harry Ashby, based in England. Contact: hello@ashbysocialco.com.

Services and deliverables

We provide the services and deliverables set out in your plan or proposal. We commit to the agreed deliverables, posting schedule, response times and reporting.

No guaranteed results

Results depend on many factors outside our control, including your product, pricing, service and market. We do not guarantee followers, engagement, enquiries or sales.

Fees and payment

Prices are in GBP, plus VAT where applicable. Monthly plans are billed in advance. A one-off setup fee applies unless waived. Ad spend and creator fees are paid by you or passed on at cost.

Term and cancellation

Monthly plans have a three-month minimum term, then continue month to month until either side gives 30 days' written notice.

Approvals

We send content for approval through the client portal. Each post includes two rounds of changes. If we don't hear back within the agreed approval window, we may treat content as approved so your schedule stays on track.

Ownership

Your accounts, ad accounts and the content we create for you, once paid for, belong to you. You keep admin access to your accounts at all times. Creator content rights are agreed in writing for each campaign.

Advertising rules

Paid partnerships with creators are labelled as advertising in line with ASA and CMA guidance.

Liability

Nothing in these terms limits liability that can't be limited by law. Otherwise our total liability to you is limited to the fees you paid in the three months before the claim.

Law

These terms are governed by the law of England and Wales.